Methodology

Organizations have been attempting to create a culture of excellence for years, but very few actual accomplish this goal. Why?

Based on over twenty years of experience, we believe it comes down to a simple element: what do leaders, managers and associates measure and what can they manage? To focus exclusively on results ignores the achievement of those results. When the means are ignored and results are obtained no matter the cost, people burn out and gains are unsustainable. This results-at-any-cost approach catches up with every organization because there is always a reckoning.

We coach organizations to effectively improve the drivers of sustainable results – work that can only be done by those closest to the task. It’s not only applying the right tools; but about creating an environment to encourage ideal behavior! Our approach includes:

1. Engaging leaders, managers and associates

2. Aligning principles to behavior and thinking

3. Using a “learn/do/teach” approach to drive in-house capability in problem solving and coaching

4. Achieving quick wins to build interest

5. Developing appropriate systems and tools

6. Applying Lean, Six Sigma and Theory of Constraints as needed

7. Using measurements and team dynamics to reinforce optimal behavior

8. Leveraging technology and information systems to sustain positive gains

In our experience, this approach has proven successful in the following industries and disciplines:

• Information Technology (IT Governance, PMO, Dev/Ops, Security, App Support, Help Desk)


• Healthcare (EMR, Practice Management)


• Service (Insurance, Banking, Retail, HR)


• Manufacturing


• Supply Chain/Logistics


• Aerospace


• Food & Beverage


• Plastics